模範市場研究顧問股份有限公司[TNS]勞資爭議案,血汗電訪員

TNS是一個跨國市場調查公司,他們在亞洲19國與歐洲37國與拉丁美洲還有非洲等都有分公司。它們的工作服務範圍包括了電訪、還有街訪,在西班牙他們的主要客戶包括超市、電信業還有汽車公司等,西班牙的西亚特SEAT汽車公司(香港名為西雅汽車公司/台灣為喜悅汽車公司)也是它們的主要客戶之一。

在過去兩年間,TNS持續地修改電訪員工的工作條件,包括薪水更加的彈性化、廢除過去的獎金制度、違法延長工時(12工作小時,與法定的8小時不合),另外過多的電訪員工也被迫在狹小不對等的工作空間內工作。在8個小時的工作時間中,電訪員工只有3次休息時間,包括2個五分鐘與1個20分鐘的休息時間。一個正常工作日,工人們必須在西班牙午飯時間(下午2點)前離開家門工作(工人的工作時間與一般正常工時通常是錯開的,因為電訪時間不可能安排在正常工時),工人也在工作時間度過西班牙一般晚飯時間。另外,規定的5分鐘的休息時間,在工人離開位置到辦公室外頭透氣來回路程就必須花上2-3分鐘。同時間,公司持續的公布「電訪完成率」來給工人壓力,若是沒有達到完成率水平,電訪員工就會被管理人員關切。

全勞聯的會員在TNS工作5年時間,面對公司每況愈下的工作條件持續的抗議,直到去年11月TNS將全勞聯的會員開除,我們相信這是TNS殺雞儆猴的工會打壓行動。而對於作為TNS重要客戶的西亚特公司對TNS打壓工會的行動不聞不問,意同支持TNS的反工人公司策略,全勞聯也在此強力的譴責,我們要求TNS與它們的客戶們正視TNS電訪員工的工作問題與它們工會打壓的惡行惡狀。

全勞聯在此爭議中要求TNS立即將我們的工會會員復職。我們要告訴TNS還有SEAT,我們不會容忍它們打壓工會的行動。在TNS將我們的會員復職前我們也不會停止我們對它們的抗議行動。

TNS is a multinational market research and market information company, they have office in 19 countries in Asia and 37 countries in Europe etc. Their work service includes computer-assisted telephone interviewing and street interviewing. In Spain their major client includes supermercado Día, Vodafone, Bankia and SEAT(a Spanish automobile manufacturer).

In the past 2 years TNS continually modifying the working condition of pollster to worse situation, from making a more precarious salary payment, eliminating work bonus, increasing working hours to 12 hours(violating the laws) to locating great number of the workers in a relatively small space. In 8 hours of working hour the pollster only receives 3 breaks, two 5 mins of break and one 20 minutes of break. A normal working day the worker has to leave their house at Spanish lunch time(2pm) and passed their dinner time in the office working nonstop. A part from this,  the company constantly publish the average completion rate to pressure the workers, if they have not achieve the similar rates, it can bring them problems from the management.

The member of CNT had worked in TNS for 5 years, faced the worsen work condition, he constantly protested, until TNS dismissed him in November 2013, which we believe it was TNS’s union busting action – to shut the worker up. SEAT as an important client of TNS has turned a deaf ear to this labor dispute. CNT not only condemn TNS for their union busting action, we also condemn SEAT and those clients of TNS for ignoring the worker’s situation in TNS.

We demand an instant reinstatement of the dismissed worker, we want TNS and SEAT to know that we are not gonna tolerant their union busting action. Until TNS reinstate our member we won’t stop our action against TNS and their clients.

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6 Comments

  1. noway, only 30 min break-times a day… like the terrible japnese IT companies! for those tyrants, we all are the tools of their selfish money. no pasaran! in struggle against the poverty/ abenomiKKK$ bastards.(a daylabor)

  2. exactly!! do you think is possible some compañero in japan can go to the japanese office of TNS and infos their worker about this conflict, or maybe we can speak to them and see if they suffer similar working condition in Japan????

  3. if you have an address of fuckin’ TNS’s japnese blanch, let me know it. at least, i will send a protest words to them.
    most of japnese companies like the NAZIonal/pana$oniKKK, $harp, toyota…und so weiter have the big unions going along with their companies. they have not helped “many disposable workers” so much. right now,shamelessly, also those unions are willing about “more wages”! …but less human-rights & less free humanity. despite about 3 milions poors/disposable workers still suffer from the poverty & are being forced more paying for japnese evil empire. i really hate the abenomiKKK$.

  4. great! i will investigate into this i will get back to you with infos!!! We need international support to let these people know that we are everywhere and we wont back down a bit with their dirty/disgusting work against proletarian people. solidarity!!!

  5. got pretty busy these days, can you translate this flyer into japanese???

  6. if i will not get some accidents, i will try to put it into japnese as much as i can…or, i will just try to write a protest words to TNS. japnese one named themselves: “kanter”?


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